Help Desk and Customer Care

Your Service Desk Support is a vital component of the management of your technology systems and procedures. It is between users and your IT service management, which ensures that your service strategy is delivered and fulfilled the end-user needs.

IT support provided to the business users, which needs to be proactive, centralized, and single window across the organization. It needs to have processes and system in place to anticipate challenges, plug the gaps not just to cure the problems, but to prevent it.

Our – aligned support solutions integrate with the internal or third-party service desks. As your service desk partner, we ensure that all users enjoy positive service experiences with support teams.

We fulfill our clients who expects upgrades, security patch applications, and various other functions held without impacting the work of end-users. Our service desk will ensure faster responses and resolution to end-user problems with a personal touch and cost-effective services, which will be implemented efficiently without interrupting delivery.

Key Services

1. VIP Support

2. Catch & Dispatch

3. Incident Management

4. Configuration/Release Management

5. Scheduled/ad-hoc on-site resourcing

6. Exclusive Technical Account Manager

7. Reactive support, on-site, via telephone, or remotely

8. Help desk timing ranging from standard business hours to 24/7

9. Detailed Service Level Agreements with Guaranteed response times

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